Legal · Refund Policy
Refund and Cancellation Policy – Property Leads
This Refund and Cancellation Policy explains when fees paid to Brolly Software Solutions Pvt Ltd, trading as Property Leads, can be refunded, how to cancel a retainer or project, and what is never refundable, such as advertising spend paid to Google or Meta. It applies to every proposal and invoice issued by Property Leads for real estate marketing services in Hyderabad. Effective date: 30 October 2026.
01 · What this policy covers
02 · Monthly retainers
03 · Prepaid packages
04 · One-time projects
05 · Media spend and third-party costs
06 · How to cancel
07 · How refunds are paid
08 · Disputes and contact
01 · Scope
What This Refund Policy Covers
This policy covers management fees, retainers, package fees and project fees invoiced by Property Leads; it does not cover money you pay directly to advertising platforms or other third parties.
Where a signed proposal or service agreement contains specific refund or cancellation terms, those terms apply to that engagement. Nothing in this policy limits rights you have under Indian consumer or contract law.
02 · Monthly retainers
Refunds on Monthly Retainers
A monthly retainer is non-refundable once work for that month has begun, because the fee pays for the team time, strategy and management delivered during the month.
If you pay a retainer invoice and cancel in writing before any work for that month has started, we refund the full amount less any payment-gateway charges.
The first 90-day cycle is the initial commitment for retainer engagements. After that, retainers continue month to month and can be ended with 30 days’ written notice; the notice month is invoiced and worked as normal.
03 · Prepaid packages
Refunds on Prepaid or Discounted Packages
If you prepay for several months and cancel early, we refund the unused whole months on written request, after recalculating the months already delivered at the standard monthly rate rather than the discounted package rate.
The refund is the amount you paid minus the standard-rate value of the months already delivered or started, minus any payment-gateway charges. We process the refund within 14 working days of agreeing the amount in writing.
04 · One-time projects
Refunds on Websites, Landing Pages, Brochures and Creative
One-time projects are invoiced in milestones, and a milestone payment is non-refundable once the work for that milestone has been delivered or approved.
If you cancel a project before a milestone starts, the payment for that milestone is refunded. If you cancel after work has started but before delivery, we invoice the work completed to date at our hourly rate and refund any balance.
Deliverables remain our property until the related invoices are paid; once paid, they are yours to use as described in our Terms and Conditions.
05 · Media spend
Advertising Spend and Third-Party Costs Are Not Refundable
Money paid to Google, Meta, WhatsApp Business, hosting providers, domain registrars, stock libraries, software subscriptions or other third parties is never refundable by Property Leads.
Advertising spend is paid by you directly to the platform from accounts in your name. Any credit, refund or dispute relating to that spend is handled with the platform under its own policies. Where we purchased a third-party service on your behalf with your approval, we pass on the provider’s refund terms as they are.
06 · How to cancel
How to Cancel a Retainer or Project
Send your cancellation to hello@propertyleads.si from an authorised email address, or confirm it in writing on WhatsApp, and we will acknowledge it within two working days.
Your notice period starts on the day we receive the written request. During the notice period we keep campaigns running, hand over account access, assets and reports, and send a final invoice for any work delivered.
Retainers: 30 days’ written notice after the initial 90-day cycle
Prepaid packages: written request; unused whole months refunded as described above
One-time projects: written request; unstarted milestones refunded
Pausing a retainer for up to 30 days can be agreed instead of cancelling
07 · How refunds are paid
How and When Refunds Are Paid
Approved refunds are paid to the original payment method or bank account within 14 working days of written agreement on the amount.
Refunds are made in Indian Rupees. GST already remitted on an invoice is refunded in line with GST rules through a credit note. Payment-gateway charges incurred on the original payment are deducted where the gateway does not return them to us.
08 · Disputes and contact
Invoice Disputes, Governing Law and Contact
Disputes about an invoice or refund must be raised in writing within 7 days of the invoice date so we can review the work log and resolve them quickly.
This policy is governed by the laws of India and the courts of Hyderabad, Telangana. We may update it by posting a new version on this page with a new effective date.
Contact: Brolly Software Solutions Pvt Ltd, 3rd Floor, Dr. Atmaram Estates, Metro Pillar A689, Hyder Nagar, Hyderabad 500072. Email hello@propertyleads.si, phone or WhatsApp +91 81420 44555.
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Refund FAQ
Questions About Refunds and Cancellations
Can I get a refund if the campaign does not produce leads?
Retainer fees pay for the work delivered, not for a guaranteed result, so they are not refunded on the basis of lead numbers. If you are unhappy with performance, tell us early: we review the campaign, adjust the plan and, where appropriate, agree a pause or an early exit without a notice-month charge.
I paid this month’s retainer but want to stop today. What do I get back?
If work for the month has not started, the full amount less gateway charges. If work has started, the month is non-refundable, and the engagement ends after the notice period.
Is the first 90-day cycle refundable?
The initial 90-day cycle is a commitment for both sides. Months already worked are not refundable. If you cancel during the cycle, the remaining months of the cycle are invoiced unless we agree otherwise in writing.
Will you refund the money spent on Google or Meta ads?
No. Media spend is paid by you to the platform from your own ad account, and Property Leads never holds that money. Platform refunds or credits are requested from the platform directly.
What if I prepaid for six months and stop after two?
You receive a refund for the four unused months, after the two delivered months are recalculated at the standard monthly rate instead of the package rate, less gateway charges.
How long does a refund take?
Approved refunds are paid within 14 working days of agreeing the amount in writing, to the original payment method or your bank account.
Can I pause instead of cancelling?
Yes. A pause of up to 30 days can usually be agreed for retainers, for example between project phases. Campaigns are paused, accounts stay in your name and billing resumes when work restarts.
How do I raise a dispute about an invoice?
Email hello@propertyleads.si within 7 days of the invoice date with the invoice number and the issue. We respond within two working days and share the work log for the period in question.
Next step
Questions About This Policy?
Email hello@propertyleads.si or message us on WhatsApp and we will respond within two working days.